If you have anything new or different you'd like to see us do please get in touch and let us know. Your feedback means everything and remains at the heart of the brand and how we make our product.

Please email us at jessica@thepalomashirt.com as soon as you notice a mistake and we will do our best to amend your order. We aim to ship all orders next day delivery so this may not always be possible.

If you no longer want your Paloma order, email as as soon as possible jessica@thepalomashirt.com and we will cancel.

Please note; If your order has already been shipped there will be a charge for redelivery back to Paloma.

We want your purchase to arrive in perfect condition. If for some reason you have received a faulty item please email us (with a photo of the fault) at jessica@thepalomashirt.com. We will replace the item if the stock is available or refund you upon return.

Always follow the guidance in the care label attached to the inner left seam of your shirt. Read our full care guide with crease and removal stain tips HERE.

We recommend using the below directions for body measurements when comparing Paloma shirt sizing:

Chest - Measure at the fullest part of your chest, underarm point to underarm point

Shoulder Across - Place the tape at the tip of shoulder measure across to the other.

Centre Back Length - Measure centre back neck, vertically down to centre back hem.

Sleeve Length - Place the tape at the tip of your shoulder and measure straight across your arm to to cuff.

Hem Width - Place the tape measure around the fullest part of your hips

As requested XXL is coming very soon....

Yes, as a new growing brand we are keen to hear feedback regarding sizing and will explore custom sizing for a future order if this is of interest. Please contact us jessica@thepalomashirt.com

For any returns, please email jessica@thepalomashirt.com within 30 days of order and we will arrange a refund for you. All packaging must be intact and included. Please ensure the seal remains unbroken on the tag.

Once your return is received and processed, a full refund will be credited to your original method of payment minus original shipping charges. Please allow up to 2-4 business days for your refund to be processed. You will be notified by email once finalised.

If you would like to exchange an item for an alternative size please email us at jessica@thepalomashirt.com and we will check current stock to confirm whether this is possible.